Our Practice Mission Statement and Our Values

Our Practice Mission Statement

Here at Stanwell Road Surgery we aim to provide all of our patients with high quality, person-centered, accessible, integrated care in a safe, responsive and courteous manner.

In order to do this we will:

• Provide a service which puts patient safety, care and wellbeing at the heart of all we do.
• Convey compassion in all that we do, assessing and responding to need.
• Respect all patients and staff, show courtesy, seek to understand, treat all fairly, value each person as a unique individual and support the vulnerable.
• Act with integrity and be accountable for our actions.
• Continuously learn and improve, adapting to change and building on achievements to develop our services.
• Promote best practice encouraging continuous professional development of all members of the Practice Team and valuing the contribution of each team member.
• Support our colleagues so they can deliver high-quality services to all our patients.
• Nurture a culture which is innovative, inclusive, open and mutually supportive.

Our values

 Our values reflect the shared values of all NHS organisations, as defined in the NHS Constitution, and underpin all that we do: 

Working together for patients

Patients come first in everything we do. We fully involve patients, staff, families, carers, communities, and professionals inside and outside the NHS. We put the needs of patients and communities before organisational boundaries. We speak up when things go wrong.

Respect and dignity

We value every person – whether patient, their families or carers, or staff – as an individual, respect their aspirations and commitments in life, and seek to understand their priorities, needs, abilities and limits. We take what others have to say seriously. We are honest and open about our point of view and what we can and cannot do.

Commitment to quality of care

We earn the trust placed in us by insisting on quality and striving to get the basics of quality of care – safety, effectiveness and patient experience – right every time. We encourage and welcome feedback from patients, families, carers, staff and the public. We use this to improve the care we provide and build on our successes.

Compassion

We ensure that compassion is central to the care we provide and respond with humanity and kindness to each person’s pain, distress, anxiety or need. We search for things we can do, however small, to give comfort and relieve suffering. We find time for patients, their families and carers, as well as those we work alongside. We do not wait to be asked, because we care.

Improving lives

We strive to improve health and wellbeing and people’s experiences of the NHS. We cherish excellence and professionalism wherever we find it – in the everyday things that make people’s lives better as much as in clinical practice, service improvements and innovation. We recognise that all have a part to play in making ourselves, patients and our communities healthier.

Everyone counts

We maximise our resources for the benefit of the whole community and make sure nobody is excluded, discriminated against or left behind. We accept that some people need more help, that difficult decisions have to be taken – and that when we waste resources we waste opportunities for others.